Easier, Faster Monitoring

Keeping track of your large-scale distributed network is a complex business. That’s why we’ve created the Hughes Customer Gateway, a web-based monitoring solution designed to help you stay in control. The Hughes Customer Gateway is an exclusive performance and fault management tool for all wireless and wireline technologies deployed within your organization.

With its ease-of-use and a full suite of highly customizable features, the Hughes Customer Gateway ensures a higher standard of network monitoring than ever before. You’ll enjoy complete control of your entire network via a single, easy to use interface. Using the Customer Gateway addresses common challenges associated with monitoring multiple technologies, resulting in increased uptime, optimized application performance, and faster outage recovery.

Take control of your network

Access real-time network status and fault management data.
Monitor network-level trouble tickets and create and monitor site-level trouble tickets.
View and monitor HUGHES-generated trouble tickets.
Track installation from initial scheduling to completion in real time.
Automate and review a wide range of scheduled bandwidth reports including top talkers, top applications, and bit rate vs. time to optimize bandwidth and application delivery.
Access Multi-router Traffic Graphs and Virtual Auto Dial Backup reports

Key Benefits
Options
About Hughes

Use the Customer Gateway to manage all aspects of your network via a single interface.

Get the advantage of fully integrated, enterprise-wide management of all broadband technologies

Reduce the challenges and time associated with managing multiple systems
Increase uptime
Optimize application performance
Speed up outage recovery

Optional features to optimize your network management capabilities

Enhanced Fault Management with Advanced Help Desk provides real-time status monitoring and alarm management for your entire network, plus full Tier 1/Tier 2 Help Desk support for proactively identified outages.
Enhanced Performance Management enables trend analysis, network planning, and troubleshooting with historic, on demand, or scheduled reports for traffic analysis, troubleshooting, forecasting, and capacity planning. Reports can be generated for the entire network or filtered for a remote site or IP address. Plus, you have 100% visibility into your network in real-time, with one second aggregation points.

Additional User Levels grant different users visibility into specific parts of the network
E-Bonding interfaces with your customer relationship management (CRM) system and/or network management system based on standard application programming interfaces that are supported by the HughesNet Fault Management system and the HughesNet Customer Gateway.

A Snapshot of Hughes

20+ years of experience managing large-scale enterprise networks
Top-tier IP VPN Provider according to Vertical Systems Group (2008)
Frost & Sullivan North American Retail Market Leadership Award (2007)

Approximately 225,000 locations for 60 Fortune 500 enterprises
Acquired Helius Inc. (2008), a leader in business IP video delivery for digital signage, corporate communications and training applications
Global service delivery with sales offices and operations worldwide